How One Contractor Ended Costly Callbacks for Good

Photo Credit: Cooks Guttering & Repairs | cooksgutteringrepairsllc.com

Callbacks are a contractor’s worst nightmare. They eat into your profits, disrupt your schedule, and can damage the reputation you’ve worked so hard to build. For Tullia Cook, owner of Cooks Guttering & Repairs, callbacks from failing gutter guards were becoming a major threat to her business. This is the story of how she found a permanent solution, boosting her profitability and securing her company’s reputation for excellence.

The Problem with Unreliable Gutter Guards

Cooks Guttering & Repairs is a respected name in the Wichita market, offering a range of exterior services from gutters and fascia to windows and repairs. Tullia built her business on the foundation of quality work and outstanding customer care. With 90% of her work coming from word-of-mouth referrals, maintaining customer trust is everything.

Before finding the right solution, Tullia was using a competitor’s gutter protection product that she bluntly calls “a terrible product.” These guards consistently failed, leading to a cascade of problems for her small business.

A Drain on Finances and Time

Product failures were costing Cooks Guttering anywhere from $800 to $2,000 per replacement. For a small operation, these unexpected costs were a significant financial burden. Beyond the direct cost, the time spent on repairs was just as damaging.

“Repairs and stuff, especially during the busy season in spring and summer… back up my whole fall almost all the way out to winter,” Tullia explains. Every hour spent fixing a failed product was an hour not spent on new, revenue-generating jobs. This constant disruption made it nearly impossible to grow the business.

A Risk to Reputation

Even more concerning was the risk to her company’s reputation. When a product fails, customers don’t just blame the product; they blame the installer. These callbacks threatened customer relationships that were the lifeblood of her business, putting her primary source of new leads—referrals—in jeopardy.

Finding a Permanent Solution with LeafBlaster Pro

Tullia knew she needed a change. Having seen the performance of LeafBlaster Pro’s Stainless Steel Micro-Mesh Gutter Guards at a previous job, she decided to make the switch. This decision was about more than just a new product; it was a new strategy for her business.

The Right Product for the Job

Tullia chose the Stainless Steel Micro-Mesh specifically for the conditions in Kansas. “We get a lot of the whirly birds and the maple dropping and things like that, pine needles,” she notes. Having installed many different guards over the years, she was confident in her choice. “For the cost of what LeafBlaster is… it’s definitely the best.”

A Commitment to Quality Installation

A great product is only as good as its installation. Tullia and her team invested time in learning the best techniques, utilizing LeafBlaster Pro’s educational videos to master the process, even for homes with challenging roof pitches.

“Watch the videos and know your job,” she advises other contractors. “Don’t go out there and start tearing people’s roofs and stuff like that up because you don’t know what you’re doing.” This commitment to excellence ensures every installation is done right the first time.

Educating the Customer

To build trust, Cooks Guttering uses a hands-on approach with customers. Tullia provides product samples, warranty details, and printed marketing materials. “People like to physically see it. They want to know what it looks like. They want to be able to hold on to it,” she says. This transparency, combined with a 15-year workmanship warranty to back LeafBlaster Pro’s 40-year material warranty, gives homeowners complete confidence in their investment.

The Results: A Transformed Business

Switching to LeafBlaster Pro completely changed the game for Cooks Guttering & Repairs. The results speak for themselves.

• Zero Callbacks: In four years, Tullia has installed “thousands and thousands of feet” of LeafBlaster Pro. Her report? “I’ve just never had any problems out of it.” The callbacks that once plagued her schedule are a thing of the past.
• Higher Profits: Gutter projects have their margins, but adding a premium product like LeafBlaster Pro makes each job more profitable. “If I can get them to add LeafBlaster Pro to the project, really, it makes it more worth it… it really brings up my profits a lot,” she shares.
• A Perfect Reputation: Tullia’s focus on quality has paid off. She proudly states, “I never get any bad reviews.” This perfect track record is built on reliable products that work as promised and true care for the homeowner, preventing the frustrating situations that lead to customer complaints.
• Winning More Bids: Offering a superior solution gives Cooks Guttering a powerful competitive edge. “I generally win every job I bid,” Tullia says. She credits this to her genuine care for the customer’s property and her ability to offer high-quality, dependable solutions.

Build Your Business on Reliability

Tullia Cook’s story is a powerful example of how choosing the right product partner can do more than just solve a problem—it can transform a business. By eliminating callbacks, increasing profits, and strengthening her company’s reputation, LeafBlaster Pro has become an important part of her growing business.

Her experience shows that true growth comes from building trust, one successful installation at a time. The combination of a reliable product, expert installation, and transparent customer education is a winning formula for any contractor.

Are you ready to eliminate callbacks and boost your profitability? Discover how LeafBlaster Pro can transform your gutter protection installations. Contact us today to learn more about our premium gutter guard solutions and Contractor Loyalty Program.